Privacy Policy
Oasis Villas Balangan
Last updated: 31 October 2026
1. Introduction
Welcome to Oasis Villas Balangan.
We value your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, protect and share information when you visit our website, contact us, enquire about accommodation or request a booking.
This policy applies to the website https://oasisvillasbalangan.com/ and enquiries submitted directly through it.
Website operator: Oasis Villas Balangan
Privacy contact: hello@oasisvillasbalangan.com
2. Information We Collect
Depending on how you interact with our website, we may collect the following information.
Information you provide directly:
Full name
Email address
Telephone number, including country code
Preferred villa
Check-in and check-out dates
Number of adults, children and infants
Special requests or additional booking information
Information included in contact forms, emails or other communications
Website usage information:
When you visit our website, certain technical information may be collected, depending on your browser settings and cookie preferences. This may include:
IP address and approximate location information
Browser and device type
Pages viewed and interactions with our website
Referral source and general website usage data
Cookie identifiers and related analytics information
We encourage guests not to include unnecessary sensitive personal information in free-text enquiry fields.
3. How We Use Your Information
We process personal information for purposes including:
Responding to questions and accommodation enquiries
Checking availability and assisting with booking requests
Communicating booking details and arranging requested services
Coordinating guest requirements with authorised villa management personnel
Maintaining records of enquiries and reservations
Improving our website and understanding how visitors use it
Maintaining website security and preventing misuse
Meeting applicable legal or regulatory obligations
Where required by applicable law, processing is based on an appropriate legal ground, which may include taking steps at your request before entering a booking arrangement, performing a contract, complying with legal obligations, legitimate interests or your consent.
We do not use enquiry information for unrelated promotional communications without an appropriate legal basis or permission.
4. Booking Requests and External Platforms
Guests may enquire about accommodation directly through our website or choose to continue their reservation through an external booking platform.
Direct booking enquiries
When you submit a direct booking request, the information you provide may be stored in our website’s booking request records and sent to authorised reservation personnel by email or other communication channels.
A booking enquiry does not necessarily constitute a confirmed reservation. Our team may contact you to discuss availability, requirements and booking arrangements.
The Oasis website does not currently collect credit card payments through its direct enquiry form.
Third-party booking platforms
Our website also provides links to platforms such as Airbnb and Booking.com.
When you select one of these options, you leave the Oasis website and interact directly with the external booking provider.
Those platforms are responsible for their own collection, processing and protection of personal information in accordance with their respective privacy policies.
We recommend reviewing their policies before submitting personal or payment information.
5. Cookies and Website Analytics
We use cookies and similar technologies to support website functionality, remember preferences and understand website performance.
These may include:
Essential cookies: Required for core website functions and security.
Preference cookies: Used to remember applicable visitor settings.
Analytics cookies: Used to understand website traffic, page visits and interactions.
Other optional technologies: Used only where applicable and in accordance with the relevant consent requirements.
We use Google Analytics and related Google website measurement tools to help understand how visitors interact with our pages and booking options.
Our website uses Complianz to provide cookie information and consent controls.
You can accept or reject optional cookies, or manage your preferences through the cookie consent controls available on our website.
For more detailed information about specific cookies and their purposes, please refer to our Cookie Policy.
6. How We Share Information
We may share personal information where reasonably necessary to provide our accommodation and guest services.
Recipients may include:
Authorised Oasis Villas reservation and guest service personnel
Our appointed villa management company, where involved in reservations or guest services
Website hosting, email, booking and technical service providers
Service providers assisting with guest-requested arrangements
External booking platforms when reservations are made through those platforms
Authorities or professional advisers where disclosure is required or permitted by law
Access to information should be limited to parties who require it for an appropriate business or legal purpose.
We do not sell guests’ personal information to third parties.
7. WhatsApp and Other Communication Channels
Guests may choose to contact Oasis Villas through WhatsApp, email or other available communication channels.
When you communicate through WhatsApp or another third-party messaging platform, the provider may process personal information in accordance with its own privacy practices.
We use communications received through these channels to respond to enquiries, coordinate bookings and assist guests.
Please avoid sending payment card details, passwords or other unnecessary sensitive information through messaging channels.
8. Data Storage, Security and Retention
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration or loss.
These may include access controls, secure website connections, system maintenance and restricted administrative access.
No internet-based system can guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing bookings, maintaining appropriate business records and satisfying applicable legal obligations.
Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable retention requirements.
9. International Processing of Information
Some of our website, communication, analytics and reservation service providers may process or store information outside Indonesia.
Where personal information is transferred internationally, we will take steps required by applicable data protection laws to ensure that the transfer is lawful and appropriately protected.
10. Your Privacy Rights
Depending on the laws applicable to your personal information, you may have rights to:
Request information about how your personal data is processed
Access or obtain a copy of personal information held about you
Request corrections to inaccurate or incomplete information
Request deletion of personal information in applicable circumstances
Withdraw consent where processing is based on consent
Object to or request restrictions on certain processing
Exercise other rights provided under applicable data protection law
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before responding. Certain requests may be subject to legal exceptions or retention requirements.
11. Third-Party Websites and Services
Our website may link to or display content from third-party services, including:
Airbnb
Booking.com
Google Maps
WhatsApp
Social media websites
Other recommended local businesses or activity providers
We do not control the independent privacy practices of these third parties.
We encourage guests to review the relevant provider’s privacy information before using its services.
12. Children’s Information
Our accommodation booking forms may request the number and age categories of children travelling with a booking party to help determine suitable accommodation arrangements.
We do not intentionally request unnecessary personal information directly from children through the website.
Parents or guardians should submit accommodation enquiries on behalf of minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website technologies, business practices or applicable legal requirements.
Any updated policy will be published on this page with a revised date.
14. Contact Us
For questions about this Privacy Policy or requests relating to personal information, please contact:
Oasis Villas Balangan
Website: https://oasisvillasbalangan.com/
Email: hello@oasisvillasbalangan.com
Business operator: Oasis Villas Balangan
Location: Balangan, Bali, Indonesia
We will review privacy enquiries and respond in accordance with applicable legal requirements.